Please submit a request for accommodation as soon as possible but no later than 48 hours before the scheduled event.  

Please start by contacting us using one of the following methods: 

1. Submit an Accessibility Request / Complaint form online.
2. E-mail ADA@co.augusta.va.us with the information below.
3. Call (540) 245-5610 with the information below. 
4. Print or download the fillable ADA Request / Complaint paper form and mail, email, or deliver following the details on the form.

Please submit an accommodation request or complaint with the following information:

1. Name and address of the person initiating the request or identifying an issue*
2. Email address*
3. Phone number*
4. Please provide a description of the specific request/issue
5. Program or location of the issue (for example: building, facility, app, document, webpage with link or URL)
6. Your suggestions for resolving the request or complaint.

* These fields are not required on the online form. You may submit a complaint without including this information, however, we appreciate having a way to get in touch with you to ask follow-up questions.

Alternative means of submitting an issue/request, such as a personal interview or a tape recording of the issue/request, will be accepted for persons with disabilities upon request. 

A member of the ADA Coordination Team will strive to respond to the issue/request within 7 business days of the submission to discuss the problem and possible resolutions.

The Coordination Team will strive to offer options for a resolution within 14 business days but the timeframe is dependent on the complexity of the issue.

The response will be in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the County’s position and offer options for resolution of the complaint.

Complaint vs Grievance 

A request for accommodation or a complaint (process outlined above) is when an individual or their representative requests a change or modification in order to participate in an event or service or expresses concern about an accessibility challenge. 

A grievance can be filed with the County Attorney's Office if the individual disagrees with the accommodation decisions or solutions or wishes to report a violation of the ADA. 

Starting the Grievance Process 

If the response for resolution by the accessibility coordination team does not satisfactorily resolve the issue/request, the submitter or their designee may escalate their complaint by starting the grievance process through the County Attorney’s Office, and in fact, can do so at any time. 

An individual who believes Augusta County has violated the ADA / Section 504 / Section 508 may submit a grievance with the County Attorney at any time.