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Modified Thanksgiving Holiday Schedule

For the Thanksgiving holiday, social services will be closed starting at noon on Wednesday, November 26, through Friday, November 28. We will resume normal operating hours on Monday, Dec. 1. Happy Thanksgiving!

We are open to the public: 

Normal operating hours:  8:00am through 4:30pm, Monday through Friday

Please consider using the following methods to access our services:

commonhelp.virginia.gov

Common Help

Apply for benefits electronically online and report changes 

TANF, SNAP, Medicaid, Energy and Child Care 

 1.855.635.4370

Enterprise Customer Service

Apply for benefits over the phone

TANF, SNAP, Medicaid

 1.855.242.8282

Cover Virginia

Apply over the phone and report changes

 Medicaid

Drop boxes and application boxes are located outside of our building for your convenience!

You can contact our agency or your worker by phone, email or FAX to report changes, ask questions, submit verifications or request a paper application. Please include your worker’s name and your case number when sending information. Verona Office (540) 245-5800; FAX (540) 245-5804 Waynesboro Office (540) 942-6646; FAX (540) 942-6569

Make a report of abuse, neglect and/or exploitation:

Shenandoah Valley Social Services (SVSS) Mission: 

SVSS provides human services assistance to citizens experiencing financial hardship, neglect and abuse in Staunton, Waynesboro and Augusta County. The mission of SVSS is to promote self-reliance and protect citizens through comm­unity-based services.

Through two divisions, the agency provides:

  • Benefits Programs: Medical, financial, energy, child care, food assistance, and employment services to the citizens of Augusta County, and the cities of Staunton and Waynesboro. These benefits are paid through federal, state, and local funds.
  • Service Programs: Child protective and prevention services, adult protective services, adult services, volunteer payee services, foster care and adoption.

Quick Links

Social Services Disclaimer

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:

1. mail:
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314; or
2. fax:
(833) 256-1665 or (202) 690-7442; or
3. email:
fnscivilrightscomplaints@usda.gov

This institution is an equal opportunity provider.